At HMD Insurance, we believe the true test of the relationship with your insurance adviser is when you need to make a claim. Our strong past claims experience and expertise is what you can rely on during your time of need. We will be there for you and be your advocate, providing guidance and support from the beginning till end.
Making a claim can be a daunting task, especially as it typically occurs at an already difficult time. With this in mind we see it as one of the most important times in our relationship with you. We’ll do everything we can to make the process and smooth and as easy as possible. This includes:
Providing you with the relevant claim form.
Supporting you throughout the completion of the claim form.
Submitting the claim form and supporting information to the insurer.
Arranging for a loss assessor to be appointed (if applicable).
Providing advice to ensure you have received your full entitlements under your policy.
Advocating on your behalf to ensure the best possible outcome is achieved on your behalf.
LODGING A CLAIM
Step 1.
Contact us immediately, so we can discuss what has happened and carefully review the event/s against your insurance cover.
Step 2.
We’ll send you the relevant claim form/s and outline any other documentation your insurer is likely to require.
Step 3.
Fill out your claim form in as much detail as you can. If you have any questions, we’re always here to help.
Step 4.
Email your completed claim form back to us so we can check everything and then forward it to the insurer on your behalf.
