HMD INSURANCE & MABLE: WORKING TOGETHER
Mable has obtained Group insurance cover for its independent support workers. Please note, you are automatically covered when you arrange and invoice your work via the Mable platform (subject to certain terms and conditions). The policies include:
Group General & Products Liability Cover
This insurance covers legal liability to pay compensation to a third party arising out of personal injury, property damage or advertising liability.
Group Medical Malpractice Cover
This insurance covers certain losses arising from a claim in respect of malpractice and civil liability.
Group Personal Accident Cover
This insurance provides coverage for certain accidental injuries incurred by affiliated support workers. Please Note that this policy does not respond to cover claims that may arise as a result of sickness or illness.
The insurance cover is underwritten by .
How do I confirm my insurance cover?
HMD Insurance Pty Ltd (HMD) has been appointed by Mable Technologies Pty Ltd (Mable) as its insurance advisor and consultant.
As per above, you are automatically covered when you arrange and invoice your work via the Mable platform. The insurance cover automatically applies to independent support workers when they are providing services arranged and invoiced through the Mable platform.
Your Certificates of Insurance can be obtained via the Mable user platform by using your individual username and password.
For further details on how to access your Certificates of Insurance, please contact your Mable support team.
What am I not covered for?
You are not covered for work arranged or invoiced outside the Mable platform or for the following key risks:
- Damage to your vehicle
- Damage to a Third Party vehicle
- Injury to a Third Party whilst operating a registered vehicle
- Individual sickness or illness
- Workers’ compensation
- General property
- Cyber insurance
- Management liability
If you would like to obtain a quote for work arranged or invoiced outside the Mable Platform or for any uninsured risks, please contact HMD Insurance at mable.aus@hmdi.com.au
MABLE GROUP POLICY DETAILS
Summary of cover
The cover provides benefits to Mable’s independent support workers (insured person) using the Mable platform whilst they are engaged in:
- approved care work;
- direct and uninterrupted travel between the Insured Person’s normal place of residence and an approved care workplace;
- direct and uninterrupted travel between the Insured Person’s last place of paid work and an approved care workplace;
- direct and uninterrupted travel between one approved care workplace and another approved care workplace; and
- activities undertaken during lunchtimes and meal breaks while at an approved care workplace.
Group Public & Products Liability / Medical Malpractice
Click here for a summary of key limits, sub-limits, sums insured and additional benefits applicable.
Group Personal Accident (Excluding Sickness)
Click here for a summary of key limits, sub-limits, sums insured and additional benefits applicable.
If you would like to know more detail about each policy, please download and read the policy documents provided below.
WE ARE HERE TO HELP
To discuss the insurances available to independent support workers for services invoiced through the Mable platform, please contact your account managers at HMD. Click here for our Financial Services Guide (FSG) and our Terms of Engagement and Agreement.
For claims or enquiries in relation to Group Personal Accident Cover, Group General & Products Liability Cover and Group Medical Malpractice Cover please contact:
We are committed to providing you with excellent customer service and quality products. If you believe that we have not delivered in a particular area we would like to hear your comments Compliments and Complaints.
IF YOU HAVE A CLAIM
Claims Forms
Here are the claims forms for each of the insurance covers:
Claim lodgement process
Your completed claim form and supporting documentation will need to be emailed to mable.aus@hmdi.com.au
If you have any questions or need to follow up a claim please contact HMD by using the above email address or the following number: 1300 622 531.
When submitting your claim:
- Please include your policy number which is found on your certificate of currency and the Mable incident reference number.
- Your claims manager will verify whether the liability arose as a result of approved care work undertaken via the Mable Platform, and/or if you were travelling to or undertaking approved care work via the Mable Platform at the time of the injury.
- Your claim form and supporting documentation will also be reviewed for completeness to ensure you have provided all the information necessary to lodge the claim on your behalf.
- Your claim will be lodged with the insurer, Canopius Australia on your behalf, who will assess the information in line with the policy terms and conditions and determine if the claim is to be accepted.
- Your Account Manager will liaise with you directly and the applicable deductible for either the Group General & Products Liability Cover or Group Medical Malpractice Cover will need to be paid if you wish to proceed with the claim.
